Privacy Policy

Effective Date

As stated in this policy

Scope

All users of our services

Questions?

You may request access to the personal information we hold about you, ask for corrections where it is inaccurate or incomplete, and raise a concern about how it has been handled. In some cases, we may decline a request where the law permits or requires us to do so, or where we need the information for legitimate business or legal reasons.

Available rights depend on the nature of the information and the applicable law.

To make a privacy request, provide enough detail for us to identify the relevant information and assess the request. We may ask for additional information to verify identity or clarify the scope of the request. If a request is refused in whole or in part, we will explain the reason where appropriate.

Requests are reviewed before action is taken to confirm identity and scope.

We retain personal information for the period reasonably necessary to manage enquiries, bookings, payments, customer service, operational records, and legal or accounting requirements. When information is no longer needed, we take reasonable steps to delete it or de-identify it, unless retention is required by law or for the establishment, exercise, or defence of legal claims.

Records are kept only for as long as needed for the relevant purpose or legal obligation.

The updated version will apply from the date it is published unless a later effective date is stated. Where a change is material, we will take reasonable steps to make it known through the website or other suitable communication channels. Continued use of the website after an update means the revised policy will apply to that use.

We may revise this policy when our practices, systems, or legal obligations change.

01 · Purpose

How We Use Information

We process personal information to respond to enquiries, manage bookings, confirm dates and group details, collect dietary information within the required timeframe, coordinate meeting-point arrangements, process payments, deliver guided tasting walks, provide customer support, maintain business records, improve website performance, and meet legal, accounting, and security obligations.

We use personal information only where there is a practical business or legal reason to do so.

02 · Sharing

Service Providers

We may share personal information with payment processors, website hosting and technical support providers, booking and communications tools, and other contractors who assist us in operating the business. Where we engage third parties, we expect them to handle information only for the relevant service and to apply appropriate safeguards.

Operational service providers receive only the information needed to perform their role.

03 · Legal basis

Legal Disclosure

We may disclose personal information to courts, regulators, law enforcement, or other authorities when required by law, or when disclosure is reasonably necessary to respond to a lawful request, enforce our terms, protect our rights, or address fraud, security, or safety concerns.

Disclosure may occur where the law requires it or where it is necessary to protect legal interests.

01 · Collection

Information We Collect

We may collect identification and contact details, booking and payment information, dietary preferences or restrictions, group size and date preferences, meeting-point and attendance details, communication records, and limited technical data such as device or browser information. Where relevant to a booking, we may also process information you choose to provide about accessibility needs or other route-related requirements.

The information collected depends on booking, enquiry, and tour participation activities.

02 · Sources

How We Collect Information

We collect personal data from website requests, email, telephone enquiries, booking and payment interactions, and information supplied during tour coordination or check-in. We may also receive limited information from service providers involved in payment processing or booking administration, and we may generate internal records from your use of our website and services.

Most information is provided directly by the person making the enquiry or booking.

03 · Cookies

Types of Cookies

Session cookies may be used to keep the website working during a visit, while persistent cookies may remember basic preferences or support repeat visits. We may also use cookies or similar tools for site performance measurement and to understand how visitors use the website. We do not use cookies to collect more information than is reasonably needed for these purposes.

We use a limited set of cookies for operation, preferences, and basic analytics.

04 · Controls

Cookie Controls

We use standard browser-based controls and similar settings to manage cookies and related technologies. You can block or delete cookies through your browser, and you may be able to set the browser to warn you before cookies are placed. If cookies are disabled, some parts of the website may not function as intended.

Cookie preferences can usually be adjusted through browser settings, though some site functions may be affected.

Contact Details

Privacy email

[email protected]

Privacy phone

+61 417 130 886

Postal address

157 Wharf Street, Tweed Heads, NSW, 2485

Privacy enquiries

User RightsYour Rights

RequestsMaking a Request

Data RetentionRetention of Information

Policy UpdatesPolicy Changes